RETURN AND REFUND POLICY
Right of withdrawal: 14 days
If you buy as a consumer, you have the right to withdraw from your purchase within 14 calendar days from the day you receive the order (or the last item of the order), without giving any reason.
To exercise it, let us know before the period ends with a clear statement by WhatsApp +34 675 512 699 or email lashcanarias@gmail.com. You may use the model withdrawal form at the end of this page, but it is not compulsory.
Products that cannot be returned for hygiene reasons
For health protection and hygiene reasons, and in accordance with article 103 e) of Spanish Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers and Users), sealed products that have been unsealed or opened after delivery cannot be withdrawn from or returned. Given the nature of our products, this includes in particular:
- Glues, primers, removers, shampoos, lash lift and lamination lotions, tints and other cosmetic or chemical products.
- Eyelash extension trays, strip lashes and fans (premade/promade).
- Patches, tapes, micro brushes, brushes and other disposable supplies.
- Tweezers and tools that come into contact with the skin or eyes, once taken out of their sealed packaging.
Returned products must be unopened, unused, with their seal and in their original packaging.
Digital content (PDF guides)
PDF guides and courses are digital content not supplied on a tangible medium. Before you pay, on the checkout page, we ask for your express consent to receive it straight away and for you to acknowledge that you therefore lose the right of withdrawal. For this reason, in accordance with article 103 m) of Spanish Royal Legislative Decree 1/2007, once the download link is available to you the right of withdrawal no longer applies. The confirmation of that consent is included in your order email.
If the file does not download or is damaged, message us on WhatsApp +34 675 512 699 or write to lashcanarias@gmail.com and we will send it again.
How to return a product
Once you have notified us of your withdrawal, we will tell you how and where to send the product. You must send it within 14 calendar days of notifying us. The direct cost of returning the goods is paid by the customer. You are liable for any loss in value of the product resulting from handling other than what is necessary to establish its nature and characteristics.
Refunds
We will refund all payments received from you, including the original delivery costs (except any extra cost if you chose a delivery method other than the cheapest standard delivery, such as express delivery), within 14 calendar days of being informed of your withdrawal. We will use the same means of payment you used, unless we agree otherwise, at no cost to you. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them back.
Faulty or wrong products
If you receive a faulty, damaged or wrong product, write to us with photos as soon as possible. We will replace it or refund it at no cost to you. In addition, all products are covered by the 3-year legal guarantee of conformity.
Abuse
LASH CANARIAS reserves the right to refuse or cancel orders where there are signs of fraudulent activity, without prejudice to the rights granted to consumers by law.
If you have any complaint, you can contact us through the means indicated or the consumer services of your autonomous community.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Danilo Ciciliano – LASH CANARIAS, email: lashcanarias@gmail.com
I hereby give notice that I withdraw from my contract of sale of the following goods: ____________
Order no. ________ · Received on ________
Name of consumer: ________
Address of consumer: ________
Signature of consumer (only if this form is notified on paper)
Date: ________