In accordance with Regulation (EU) 2016/679 (General Data Protection Regulation) and Spanish Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights, Danilo Ciciliano and the website https://lashcanarias.es comply with current legislation on the protection of the personal and contact data of their subscribers and keep them strictly confidential.
In accordance with current regulations on data protection (GDPR and LOPDGDD), as well as on information society services and of electronic commerce (LSSI-CE), the user accepts that the data provided through this web page be incorporated into files owned by Danilo Ciciliano, in order to facilitate the provision of the requested services
and the foreseeable sending of information about offers, new products, services or other reasons why it should contact the user/client.
These general contracting conditions apply to all commercial transactions carried out in our virtual store, lashcanarias.es , hereinafter The Seller. For more information about The Seller and our Privacy Policy, consult the Legal Notice located at the bottom of each page of this online store.
Please read these Purchase Conditions and our privacy policy carefully before placing an order.
If you do not agree with all the Purchase Conditions and the Privacy Policy, you should not place an order. Once you make a purchase, you are accepting the purchase conditions expressed in these conditions.
Being aware that this is a binding contract between both parties. Sending the purchase order implies full knowledge and express acceptance of both these general conditions of sale and what is indicated in the Order Form. The customer, after completing the online purchase procedure, must print and keep these general conditions of sale and the corresponding order form, already viewed and accepted.
1.IDENTIFICATION
The Seller is a business unit belonging to Danilo Ciciliano, under the commercial name LASH CANARIAS provided with N.I.F./C.I.F.: Y8359072N domiciled at Tenerife, Spain.
Any communication may be sent to the telephone / WhatsApp 675512699 during business hours, Monday to Friday from 10:00 to 18:00, or to the email address lashcanarias@gmail.com
1.2 ACTIVITY
The Seller is dedicated to distance selling, exclusively online, of eyelash extension, lash and brow lamination products and other skin and hair care products. It has no physical shop.
2.CONTENT AND INFORMATION PROVIDED FROM THE WEBSITE
The Seller reserves the right to modify the commercial offer presented on the website (changes to products, prices, promotions and other commercial and service conditions) at any time. The Seller makes every effort within its means to offer the information contained on the website truthfully and without typographical errors. In the event that at any time an error of this type occurs, at all times beyond the control of The Seller, it will be corrected immediately. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, the Seller will notify the customer of said error and the customer will have the right to rescind his purchase at no cost on his part. .
The contents of the Seller’s website could, on occasion, show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel their purchase at no cost on their part.
The Seller is not responsible directly or indirectly for any of the information, content, statements and expressions contained in the products marketed by The Seller. Seller. Said responsibility rests at all times with the manufacturers or distributors of said products. The client understands that The Seller is only an intermediary between him and said manufacturer or distributor.
3.SALES SYSTEMS
To make a purchase, the user can choose between various ways of making us arrive your order:
• Internet through the «shopping cart»
• Internet through the «off-line order»
• By telephone to the customer service telephone number: 675512699
4. APPLICABLE TAXES
The prices of the products displayed on the Seller’s website include the Canary Islands General Indirect Tax (IGIC 6.5%) applicable to purchases made in the Canary Islands.
5. METHODS OF PAYMENT
When placing the order, the customer can freely choose to pay for the purchases made by credit or debit card, BIzum, Paypal, or bank transfer.
In certain cases and to prevent possible fraud, The Seller reserves the right to request a specific form of payment from a client in the event that the buyer’s identity is not reliably proven.
6. METHOD, COSTS AND SHIPPING TIMES
We only ship within the Canary Islands. Delivery time: 3 to 10 working days. Delivery times may change after informing the customer. Orders cannot be cancelled after 24 hours.
You can also collect your order free of charge at our pickup point in Calle Lajial 16, Puerto de Santiago, 38683 Tenerife, by choosing that option at checkout. The pickup point is only for handing over orders already placed on the website: it is not a shop or showroom.
The Seller sends the orders to its clients through different urgent transport companies of recognized national and international prestige. The delivery date at the customer’s address depends on the availability of the chosen product and the shipping area. Transport times are indicative.
Before confirming your order, the customer will be informed about shipping costs and transport times, both indicative, that apply to your order specific. However, both may vary depending on the specific circumstances of each order.
Specially: Transport times may be altered by extraordinary incidents in the carrier, meteorological transport problems, out of stock in our stores, or because the garment is found in the manufacturing chain, holidays. We will contact you, by e-mail, WhatsApp, telephone, in case of any incident with your order.
To ensure your package is delivered correctly and you receive your shipment within the timeframe we advertise, please make sure your address is entered and correct . Use the correct abbreviations and have the spaces inserted
correctly, we are not responsible for incorrect information. If the package is returned as undeliverable, we will issue a store credit for the net price of your item(s) less the shipping charge.
Except when exercising the right of withdrawal (section 7), shipping costs are non-refundable. If you reject a shipment from LASH CANARIAS, you will be responsible for the original shipping costs. If your tracking information shows that your package was delivered and you have not received it, contact us and the courier to resolve the issue.
LASH CANARIAS does not own or accept responsibility for packages that have been declared as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as delivered.
Just a reminder that you will receive your order within 3-10 business days from the date it is shipped, not necessarily from the date it is shipped. performs, according to the shipping method selected and the final destination of the order. Once your payment is authorized and verified, it may still take 24-48 hours to process your order.
This is an estimate only, and does not include weekends or holidays. When your order has shipped, you will receive an email with tracking information.
The shipping costs that appear on the website when placing the order are indicative and are calculated based on an average statistical weight in grams . The Seller reserves the right to alter the shipping costs when the requested weight varies by more/less than 10% with respect to the average weight mentioned. In the event of a price variation, the Seller will notify the customer of the variation by email and the customer may choose to cancel their order without incurring any cost.
7. BUYER RIGHTS AND RETURN POLICY
Right of withdrawal: 14 days
If you buy as a consumer, you have the right to withdraw from your purchase within 14 calendar days from the day you receive the order (or the last item of the order), without giving any reason.
To exercise it, let us know before the period ends with a clear statement by WhatsApp +34 675 512 699 or email lashcanarias@gmail.com. You may use the model withdrawal form at the end of this page, but it is not compulsory.
Products that cannot be returned for hygiene reasons
For health protection and hygiene reasons, and in accordance with article 103 e) of Spanish Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers and Users), sealed products that have been unsealed or opened after delivery cannot be withdrawn from or returned. Given the nature of our products, this includes in particular:
- Glues, primers, removers, shampoos, lash lift and lamination lotions, tints and other cosmetic or chemical products.
- Eyelash extension trays, strip lashes and fans (premade/promade).
- Patches, tapes, micro brushes, brushes and other disposable supplies.
- Tweezers and tools that come into contact with the skin or eyes, once taken out of their sealed packaging.
Returned products must be unopened, unused, with their seal and in their original packaging.
Digital content (PDF guides)
PDF guides and courses are digital content not supplied on a tangible medium. Before you pay, on the checkout page, we ask for your express consent to receive it straight away and for you to acknowledge that you therefore lose the right of withdrawal. For this reason, in accordance with article 103 m) of Spanish Royal Legislative Decree 1/2007, once the download link is available to you the right of withdrawal no longer applies. The confirmation of that consent is included in your order email.
If the file does not download or is damaged, message us on WhatsApp +34 675 512 699 or write to lashcanarias@gmail.com and we will send it again.
How to return a product
Once you have notified us of your withdrawal, we will tell you how and where to send the product. You must send it within 14 calendar days of notifying us. The direct cost of returning the goods is paid by the customer. You are liable for any loss in value of the product resulting from handling other than what is necessary to establish its nature and characteristics.
Refunds
We will refund all payments received from you, including the original delivery costs (except any extra cost if you chose a delivery method other than the cheapest standard delivery, such as express delivery), within 14 calendar days of being informed of your withdrawal. We will use the same means of payment you used, unless we agree otherwise, at no cost to you. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them back.
Faulty or wrong products
If you receive a faulty, damaged or wrong product, write to us with photos as soon as possible. We will replace it or refund it at no cost to you. In addition, all products are covered by the 3-year legal guarantee of conformity.
Abuse
LASH CANARIAS reserves the right to refuse or cancel orders where there are signs of fraudulent activity, without prejudice to the rights granted to consumers by law.
8.CUSTOMER OBLIGATIONS
The Seller’s client undertakes at all times to provide truthful information on the data requested in the user registration or order forms, and to keep them updated at all times.
The client agrees to accept all the provisions and conditions contained in these General Contract Conditions, understanding that they include the best possible service will for the type of activity carried out by The Seller.
Furthermore, he undertakes to keep confidentially and with the utmost diligence his personal access codes to our website.
The customer agrees to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual hours goods delivery (Monday to Friday from 10:00 to 14:00). In case of breach by the client of this obligation, The Seller will not have any responsibility for the delay or impossibility of delivery of the order requested by the client.
9. APPLICABLE LEGISLATION AND COMPETENT JURISDICTION
The sales made with the Seller are subject to Spanish legislation.
In case of any conflict or discrepancy, the applicable jurisdiction will be that of the courts domiciled by the buyer
If you have any complaint, you can contact us through the means indicated or the consumer services of your autonomous community.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Danilo Ciciliano – LASH CANARIAS, email: lashcanarias@gmail.com
I hereby give notice that I withdraw from my contract of sale of the following goods: ____________
Order no. ________ · Received on ________
Name of consumer: ________
Address of consumer: ________
Signature of consumer (only if this form is notified on paper)
Date: ________