Last updated: 16 October 2026
These terms explain how the services of the Lash Canarias online shop work: customer accounts, orders, payments, shipping, free courses, reviews and the newsletter. The owner’s details are in the Legal Notice. The full sales conditions (delivery times, right of withdrawal and guarantees) are in the Purchase Conditions and the Return Policy.
1. Who can buy
We sell to beauty professionals (lash artists, beauty salons) and to private customers aged 18 or over. We only ship within the Canary Islands.
2. Customer account
- You can buy with or without an account. With an account you can see your orders and save your addresses.
- Your details must be real and up to date, especially your delivery address and phone number.
- You are responsible for keeping your password secret. If you think someone has accessed your account, let us know.
- You can ask us to delete your account at any time by emailing lashcanarias@gmail.com.
3. Prices and orders
- Prices are shown in euros and include the applicable IGIC (Canary Islands sales tax). Shipping costs are shown before you confirm your order.
- The contract is concluded when you confirm the order and receive our confirmation email.
- If a product sells out or there is an obvious pricing error, we will tell you and you can choose to wait, swap it or get a full refund.
4. Payment methods
On the website you can pay by credit or debit card through a secure payment gateway (card details are not stored on our server), or by Bizum, following the instructions shown at checkout. Orders paid by Bizum are prepared once we receive the payment.
5. Shipping and pickup
- Province of Santa Cruz de Tenerife: shipping €6; 24 h express shipping €11.
- Province of Las Palmas: shipping €7; 24 h express shipping €12.
- Free pickup at Calle Lajial 16, Puerto de Santiago (38683, Tenerife), Monday to Friday 10:00–18:00, by choosing “Retiro” (pickup) at checkout.
The rates that apply are always the ones shown in the cart. Delivery times and carrier issues are explained in the Purchase Conditions.
6. Professional-use products
Many of our products (cyanoacrylate adhesives, lash lift and lamination lotions, tints, removers) are intended for professional use. Always follow the manufacturer’s instructions and warnings, carry out a sensitivity test before each treatment when the manufacturer says so, and do not use them if the client shows irritation or allergy. Lash Canarias is not responsible for damage caused by use other than that indicated by the manufacturer, without prejudice to your statutory rights as a consumer.
7. Online courses and PDF guides
The courses on this website are free, educational and informative. They do not replace hands-on training with a qualified trainer and do not award any qualification or certificate. Their content belongs to Lash Canarias and may not be copied or redistributed without permission.
We also sell paid PDF guides. They are likewise educational and informative material and do not award any qualification or certificate. They are delivered by download from the website and are for the buyer’s personal and professional use: redistribution or resale is not permitted. Their purchase and withdrawal conditions are in the Purchase Conditions.
8. Product reviews
Only customers who have bought a product can review it. Reviews must be honest and respectful and must not include other people’s personal data, advertising or links. We may moderate or remove reviews that break these rules, but we do not remove reviews for being negative.
9. Emails and newsletter
We send emails related to your orders (confirmation, shipping and, once delivered, an invitation to review the products you bought). The newsletter is optional: you only receive it if you subscribe, and you can unsubscribe at any time from the link in each email. More information in the Privacy Policy.
10. Customer service
For any question about products, orders or shipping, message us on WhatsApp at +34 675 512 699 or email lashcanarias@gmail.com, Monday to Friday 10:00–18:00.
11. Changes to these terms
We may update these terms to reflect legal or service changes. The version in force when you place each order applies.
12. Applicable law and complaints
These terms are governed by Spanish law. If you are a consumer, the courts of your place of residence will have jurisdiction. If you have a complaint, please contact us first so we can solve it; you can also contact the consumer services of the Government of the Canary Islands.