In accordance with the provisions of Organic Law 15/99 of December 13, 1999
on Protection of Personal Data, Danilo Ciciliano and his website “https://lashcanarias.com” complies with current legislation regarding the protection of personal and contact data of its subscribers and keeps them in the strictest confidentiality. .
In accordance with current regulations on data protection (LOPD), as well as on information society services and of electronic commerce (LSSI-CE), the user accepts that the data provided through this web page be incorporated into files owned by Danilo Ciciliano, in order to facilitate the provision of the requested services
and the foreseeable sending of information about offers, new products, services or other reasons why it should contact the user/client.
These general contracting conditions apply to all commercial transactions carried out in our virtual store, lashcanarias.es , hereinafter The Seller. For more information about The Seller and our Privacy Policy, consult the Legal Notice located at the bottom of each page of this online store.
Please read these Purchase Conditions and our privacy policy carefully before placing an order.
If you do not agree with all the Purchase Conditions and the Privacy Policy, you should not place an order. Once you make a purchase, you are accepting the purchase conditions expressed in these conditions.
Being aware that this is a binding contract between both parties. Sending the purchase order implies full knowledge and express acceptance of both these general conditions of sale and what is indicated in the Order Form. The customer, after completing the online purchase procedure, must print and keep these general conditions of sale and the corresponding order form, already viewed and accepted.
1.IDENTIFICATION
The Seller is a business unit belonging to Danilo Ciciliano, under the commercial name LASH CANARIAS provided with N.I.F./C.I.F.: Y8359072N domiciled at Tenerife, Spain.
Any communication may be directed to the Registered address or telephone 675512699 during business hours from Monday to Saturday from 10:00 a.m. to 2:00 p.m. or the email address lashcanarias@gmail.com
1.2 ACTIVITY
The Seller is dedicated to retail sales in physical and distance stores, preferably online, of eyelash extension products, eyelash and eyebrow lamination and other products related to skin and hair care.
2.CONTENT AND INFORMATION PROVIDED FROM THE WEBSITE
The Seller reserves the right to modify the commercial offer presented on the website (changes to products, prices, promotions and other commercial and service conditions) at any time. The Seller makes every effort within its means to offer the information contained on the website truthfully and without typographical errors. In the event that at any time an error of this type occurs, at all times beyond the control of The Seller, it will be corrected immediately. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, the Seller will notify the customer of said error and the customer will have the right to rescind his purchase at no cost on his part. .
The contents of the Seller’s website could, on occasion, show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel their purchase at no cost on their part.
The Seller is not responsible directly or indirectly for any of the information, content, statements and expressions contained in the products marketed by The Seller. Seller. Said responsibility rests at all times with the manufacturers or distributors of said products. The client understands that The Seller is only an intermediary between him and said manufacturer or distributor.
3.SALES SYSTEMS
To make a purchase, the user can choose between various ways of making us arrive your order:
• Internet through the «shopping cart»
• Internet through the «off-line order»
• By telephone to the customer service telephone number: 675512699
4. APPLICABLE TAXES
The prices of the products displayed on the Seller’s website, only They include the Canary Indirect Tax (IGIC 6.5%) Added, which, where appropriate, is applicable to purchases made in the Canary Islands.
Purchases made from mainland Spain are exempt from IGIC.
5. METHODS OF PAYMENT
When placing the order, the customer can freely choose to pay for the purchases made by credit or debit card, BIzum, Paypal, or bank transfer.
In certain cases and to prevent possible fraud, The Seller reserves the right to request a specific form of payment from a client in the event that the buyer’s identity is not reliably proven.
6. METHOD, EXPENSES AND SHIPPING DEADLINES
Delivery time: In the Canary Islands 3 days to a maximum of 10 days (Business days). Shipments to the peninsula from 5 days to 20 business days. Delivery times can be modified after communication with the client. Cancellations of orders after 24 hours are not accepted.
The Seller sends the orders to its clients through different urgent transport companies of recognized national and international prestige. The delivery date at the customer’s address depends on the availability of the chosen product and the shipping area. Transport times are indicative.
Before confirming your order, the customer will be informed about shipping costs and transport times, both indicative, that apply to your order specific. However, both may vary depending on the specific circumstances of each order.
Specially: Transport times may be altered by extraordinary incidents in the carrier, meteorological transport problems, out of stock in our stores, or because the garment is found in the manufacturing chain, holidays. We will contact you, by e-mail, WhatsApp, telephone, in case of any incident with your order.
To ensure your package is delivered correctly and you receive your shipment within the timeframe we advertise, please make sure your address is entered and correct . Use the correct abbreviations and have the spaces inserted
correctly, we are not responsible for incorrect information. If the package is returned as undeliverable, we will issue a store credit for the net price of your item(s) less the shipping charge.
Shipping costs are non-refundable. If you reject any shipment from LASH CANARIAS, you will be responsible for the original shipping costs, and it does not include the cost of shipping for returns. This amount will be deducted from any credit issued.
If your tracking information indicates that your package was delivered and you have not received it, you should contact the courier company (either express > or depending on the shipping method selected) and address the issue directly with them.
LASH CANARIAS does not own or accept responsibility for packages that have been declared as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as delivered.
Just a reminder that you will receive your order within 3-10 business days from the date it is shipped, not necessarily from the date it is shipped. performs, according to the shipping method selected and the final destination of the order. Once your payment is authorized and verified, it may still take 24-48 hours to process your order.
This is an estimate only, and does not include weekends or holidays. When your order has shipped, you will receive an email with tracking information.
The shipping costs that appear on the website when placing the order are indicative and are calculated based on an average statistical weight in grams . The Seller reserves the right to alter the shipping costs when the requested weight varies by more/less than 10% with respect to the average weight mentioned. In the event of a price variation, the Seller will notify the customer of the variation by email and the customer may choose to cancel their order without incurring any cost.
7. BUYER RIGHTS AND RETURN POLICY
If you are not satisfied with your purchase, Contact us by phone, WhatsApp, email within 7 days after the delivery of your purchase, an advisor will give you instructions to make the return to our Warehouses. Products excluded from the exchange, return or withdrawal guarantee are the following: Cosmetic products. If you have questions, call us by phone, or send us a WhatsApp, email, and we will be happy to help you. All merchandise returns must be unused and still have the original tags attached. Once the merchandise is received and if everything is correct, we will issue a refund for the amount of your purchase.
You will be responsible for covering the shipping costs to return the items.
Once the return has been communicated and accepted by the seller, you have within 15 days, to send us the product to change.
The customer may return any item purchased from the seller, as long as the non-excluded products have not been used, are found stained, and must keep their seals or original packaging.
Contact us by phone, WhatsApp, or email within 7 days after the delivery of your purchase, an advisor will give you instructions to to make the change. Changes for other garments are free.
In the event that the product is out of stock, or because it is out of our catalog, the customer may choose to exchange it for another of similar price and quality, or request the reimbursement of the price paid for it.
As the health crisis due to COVID-19 has progressed, we inform our clients that we are addressing this unprecedented challenge.
In our family LASH CANARIAS we are taking the utmost care to protect our human team and clients. Since the beginning of the crisis we have followed all the guidelines of the health authorities to minimize any risk. Among other measures, we have moved our team to work from home and we have implemented high security measures in our warehouse.
We communicate that while it is in force THE STATE OF ALARM for COVID-19 no We will make money refunds. We will only accept exchanges for other garments, or we will issue you a credit that you can use whenever you want.
Our services are currently operating normally and always putting health and safety first, that has been and will continue to be our priority. This measure came into force on Thursday, March 12, 2020 and will last until the Government of the Kingdom of Spain certifies citizens that there is no risk of contagion.
If a product other than the one requested by the customer was delivered by mistake by The Seller, it will be withdrawn and the correct product without any additional charge to the buyer.
For any incident related to the return of items from our store, you can contact our Customer Service Department via email or by phone 675512699 within our business hours.
7.2.WARDROBING AND EXCESSIVE RETURNS
Our Customer Protection Team also handles situations where a bounce history may be indicative of fraudulent activity. In these situations, the Customer Protection Team will contact you to discuss the situation and work with you to resolve the issue or determine if we should deny service in the future. Although we never want to turn away a customer, but we must ensure the safety, well-being and comfort of all our customers around the world.
LASH CANARIAS reserves the right to define and limit, reject and/or cancel customer orders in any time due to: An irregular or excessive return history indicative of “wardrobing“; An irregular or excessive return history involving worn, altered, washed, damaged or missing items. Possible fraudulent or criminal activity.
Similarly, LASH CANARIAS reserves the right to limit, refuse and/or refuse returns (both in-store and online) to any client or entity, due to actions similar to those mentioned above.
8.CUSTOMER OBLIGATIONS
The Seller’s client undertakes at all times to provide truthful information on the data requested in the user registration or order forms, and to keep them updated at all times.
The client agrees to accept all the provisions and conditions contained in these General Contract Conditions, understanding that they include the best possible service will for the type of activity carried out by The Seller.
Furthermore, he undertakes to keep confidentially and with the utmost diligence his personal access codes to our website.
The customer agrees to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual hours goods delivery (Monday to Friday from 10:00 to 14:00). In case of breach by the client of this obligation, The Seller will not have any responsibility for the delay or impossibility of delivery of the order requested by the client.
9. APPLICABLE LEGISLATION AND COMPETENT JURISDICTION
The sales made with the Seller are subject to Spanish legislation.
In case of any conflict or discrepancy, the applicable jurisdiction will be that of the courts domiciled by the buyer
Our company applies Regulation (EU) 524/2013 of the European Parliament and of the Council. We inform you that the European Commission provides an online dispute resolution platform, which is available at the following link: http://ec.europa.eu/consumers/odr/. Consumers will be able to submit their claims through the online dispute resolution platform.